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We do not sell your personal information, period. We take the protection of personal data and privacy very seriously and we are committed to protecting your privacy.
personal information and the choices you have. By proceeding to use this
Our data protection statement aims to be easy to read and to understand for the public as well as by our guests and business partners. The data protection statement of our company is based on the terms that the European legislative and regulatory authority uses in the EU General Data Protection Regulation (hereinafter called GDPR) but is not governed by it. We do our best to protect the personal information of all users of our site and we attempt to comply with our local data protection laws to the extent they apply to our Services.
The processing of personal data of a data subject, for instance, names, postal or e-mail addresses, and phone numbers, is carried out in accordance with the applicable laws of our jurisdiction and legal framework. If data processing is necessary, but there is no legal basis for such processing, we generally request consent from the data subject.
We use ClickSend as a communication software and tool for business, typically for sending you SMS, MMS, Voice, Email, Online Mail, and even Fax to ensure you may be notified about news, updates, your purchase process or as an answer to communications initiated by you. By proceeding to use this site, you agree and acknowledge that the phone or email information you provide will be transferred to ClickSend for processing in accordance with their Privacy & Legal policy.
You can revoke your declaration of consent with future effect at any time. In such case, please contact then the information controller. Contact information is indicated at the end of this privacy and data protection statement.
Information you give us when you:
This information may include your date of birth, name, email address, phone number, and social media profile details); transaction details, purchase history, and items saved on your basket; payment information and bank details such as your credit or debit card number and other card information, as well as billing and shipping details; and any other information we may ask in connection with promotional offers or other marketing activities. Information we collect using cookies and other tracking technologies relating to your use of our website and to your experience using our website (including the full URL clickstream to, through, and from our site, download errors, methods used to browse away from each page, any phone number used to call our customer service number, device information, IP address, usage, and location data). In basic terms, we will collect as much information about your use of our website as we possibly can. In our experience, this is the best way of improving the experience of visitors to the website. Oh, and just because other websites don’t tell you that they do this, doesn’t mean that they don’t! The tools which we use to monitor the functioning of our website collect certain data which users enter when interacting with that website, including personal data such as IP addresses, even if those users do not complete a purchase, post a comment, submit a review, enter a lottery or competition, bid in an auction, or complete any other type of interaction with our website. We will never record passwords or credit card details in this way. Information we receive from other sources, such as when somebody buys a gift for you on our site and from partners, we jointly offer services with or from advertisers, about your interactions with them. This may comprise your name, geographic location, age, shopping habits, user-generated content (such as blogs and social media postings), social media username, or other social media profile information (such as number of followers), in each case as permitted by law. We rely on the lawful basis for processing (which could be the consent you give to third parties) prior to us receiving that information for processing. Refer to the third-party privacy statements of each of the websites you interact with for further details of that party’s processing.
We use the information you give to us to:
We use the information we collect to:
We use the information we receive from other sources to:
In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you. We suspect that it won’t come as a galloping shock to you to learn that we record our incoming and outgoing telephone conversations with our customers and other third parties. We do so for the purposes of crime prevention, and in a way which is consistent with guidance issued by the Information Commissioner’s Office. All telephone records will be deleted from our records 6 months after the date of the relevant conversation. We reserve the right to share telephone records with law enforcement agencies, and we may also use those records for training purposes but will otherwise keep them strictly confidential.
We may share your personal information with our affiliated companies and with trusted, strategic partners that help us run our business and improve our services and your customer experience, including matters such as warehousing and delivery, credit card and data processing, marketing and advertising, IT hosting and market research, and any trends, patterns or behaviors which might be useful to us in improving our website, content, and advertising. To ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partners. We won’t otherwise share your personal data unless we have your permission or are required by law to do so.
Be aware that our site includes social network plugins and links to third-party content (including videos hosted by other sites), so certain data (your current IP address, e-mail address, pages, or sites you visit after you leave our site, and the date and time) is forwarded to these social media services and third-party sites even if you are not registered with them. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your username and possibly even your real name. Unfortunately, we have no control over the extent, nature, and purpose of such data processing or their privacy practices – we suggest you review their privacy statements to make sure you are comfortable with the way they use your information as well.
You can rest assured that we’ll only disclose your information for the specific purposes mentioned above and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and, even then, only when they can offer adequate technical and organizational measures to protect it. We may also disclose your personal information as necessary to protect the security and integrity of our site according to the law; if we sell or transfer all or a portion of our business or assets to a third party; or as required or authorized by law. As part of our participation in Google’s Certified Shops Programme, certain information relating to transactions undertaken on our website will be collected and processed by Google. We provide transaction information to Google to demonstrate that we deliver orders on time, have a low occurrence of customer issues, and resolve customer issues quickly. As part of our participation in Trustpilot’s consumer review service, certain personal data of our customers is processed by Trustpilot for the purposes of obtaining and making available feedback regarding the quality of our customer service. Trustpilot is under a contractual obligation to implement the necessary security measures to ensure that our customer’s personal data is not lost, altered, damaged, accessed by unauthorized persons, misused, or otherwise treated in violation of data protection law.
We adopt technical and organizational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high-security standards for the protection of your personal data, we also secure our operating environment adequately. To protect your data against unwanted access, we use data encryption. Data collected from this site will be passed between your computer and our server and vice versa via the internet using SHA256withRSA 2048 bit TLS (Transport Layer Security) encryption. In order to secure the transmission of sensitive bank and credit card details and to protect data from abusive use we utilize in-transit encryption (SSL, Secure Socket Layer). Credit card data stored in our database is also encrypted using RSA 2048-bit encryption.
Please be aware that the transmission of information via the Internet is not completely secure. Any transmission of your data to our website is at your own risk.