Welcome to PortugueseWhisky.com, the official online home of VENAKKI DISTILLERY. These Terms & Conditions (the “Terms”) govern access to and use of this website and orders placed with VENAKKI LIMITED through PortugueseWhisky.com.
By accessing, browsing or using PortugueseWhisky.com, you acknowledge and agree that your use of the website is subject to these Terms. If you do not accept these Terms, you must discontinue use of the website.
By placing an order, you expressly confirm that you have read and accepted these Terms in full, including the provisions concerning governing law and exclusive jurisdiction.
Last updated: 8 September 2026.
1. Legal identity, website ownership and contractual principal
1.1 PortugueseWhisky.com is owned and operated by VENAKKI LIMITED, a private company limited by shares incorporated in the Hong Kong Special Administrative Region, with registered office at Unit 506, 5/F, New World Tower 1, 18 Queen’s Road, Central, Hong Kong, Business Registration No. 59509516000 (“VENAKKI LIMITED”, “we”, “us” or “our”).
1.2 Unless the applicable order documentation expressly states otherwise, every order accepted by VENAKKI LIMITED through PortugueseWhisky.com gives rise to a contract between VENAKKI LIMITED and the customer (the “Contract”).
1.3 THE HOUSE OF VENAKKI, VENAKKI DISTILLERY and the product or collection names displayed on this website are institutional, divisional, brand or trade identities. Their use does not, by itself, identify a separate contracting party.
2. Appointment and role of KDD
2.1 KARALLO DUNORT DISTILLING LDA. (“KDD”) is appointed by VENAKKI LIMITED to perform specified fulfilment, invoicing, payment-collection, dispatch, returns and local operational functions in connection with orders placed through PortugueseWhisky.com.
2.2 The performance of those functions does not, by itself, make KDD a party to the Contract between VENAKKI LIMITED and the customer, nor does it transfer ownership or operation of PortugueseWhisky.com to KDD.
2.3 KDD may prepare, issue or administer transactional invoices and related local documentation as authorised by VENAKKI LIMITED and in accordance with the fiscal and operational requirements applicable to KDD’s local performance.
2.4 Where payment instructions require payment to KDD, KDD receives such payment in its appointed payment-collection capacity for VENAKKI LIMITED. Payment made to KDD in accordance with those instructions constitutes valid payment to VENAKKI LIMITED and discharges the customer’s corresponding payment obligation to VENAKKI LIMITED to the extent of the amount received.
2.5 The receipt of payment, issue of an invoice, physical dispatch of goods, handling of a return or other fulfilment activity by KDD does not, by itself, alter the identity of VENAKKI LIMITED as principal under the Contract.
2.6 Nothing in this section prevents KDD from complying with legal, tax, excise, customs, accounting, licensing or other obligations that apply directly to KDD in connection with its physical and operational activities in Portugal.
3. Customer responsibility for local law
3.1 PortugueseWhisky.com is operated from the Hong Kong Special Administrative Region and is accessible internationally. The availability of the website in any country or territory is not a representation or legal opinion by VENAKKI LIMITED that access to the website, purchase, importation, delivery, possession or use of any Product is lawful in that jurisdiction.
3.2 Each user and customer is responsible for informing themselves of and complying with the laws, restrictions, age requirements, customs rules, import requirements, taxes, duties and other requirements applicable to that person, the place from which an order is made and the intended destination of the Product.
3.3 By placing an order, you represent and warrant that the purchase, importation, receipt, possession and intended use of the Product are lawful for you and at the intended destination.
3.4 VENAKKI LIMITED does not undertake to advise users on the laws of their country or territory and is not responsible for a user’s failure to comply with requirements applicable to that user or destination.
3.5 We may refuse, suspend or cancel an order where we consider that acceptance, fulfilment or delivery may be unlawful, restricted, unsafe or inappropriate.
4. Consumer status and age restrictions
4.1 These consumer Terms apply where you purchase mainly for personal use and not in the course of a trade, business, craft or profession. Separate trade terms may apply to business customers.
4.2 You may purchase alcoholic Products only if you are at least 18 years old and satisfy any higher minimum legal age that applies to you or the intended recipient.
4.3 You must not purchase alcohol for a person who is not legally entitled to receive it.
4.4 We or KDD may request reasonable age or identity verification before accepting, processing or delivering an order.
5. Products and product information
5.1 We take reasonable care to describe Products accurately. Product images are illustrative and appearance, presentation or packaging may vary slightly from the website or between production runs.
5.2 Limited releases, single casks, vintages and craft Products may display natural variation. Such variation does not authorise a material substitution of the Product ordered.
5.3 Tasting notes and sensory descriptions are subjective and are provided as guidance only.
5.4 Bottle size, alcoholic strength, edition, cask, vintage and other material Product characteristics shown for the Product at the time of order form part of the Product information for that order, subject to lawful tolerances and the correction of obvious errors.
5.5 We may make non-material changes to labels, packaging or presentation where reasonably required for legal, regulatory, technical or production reasons.
6. Orders and formation of the Contract
6.1 Placing an order is an offer by you to purchase the Products in that order from VENAKKI LIMITED on these Terms.
6.2 An automated acknowledgement confirms that your order has been received but does not, by itself, mean that the order has been accepted.
6.3 Unless expressly stated otherwise for a particular pre-order or allocation, the Contract is formed when VENAKKI LIMITED accepts the order by issuing, or arranging the issue of, an order acceptance or Dispatch Confirmation.
6.4 VENAKKI LIMITED may decline an order before acceptance where a Product is unavailable, payment cannot be confirmed, legal or delivery restrictions apply, age or identity cannot be verified, fraud or misuse is suspected, a material pricing or description error exists, or there is another legitimate reason not to proceed.
6.5 Where payment has been received for an order that is not accepted, the amount received for the unaccepted order will be returned or reversed through the appropriate payment route.
7. Pre-orders, allocations and limited releases
7.1 A Product described as a pre-order, allocation, future release or similar may have an estimated rather than guaranteed release or dispatch date.
7.2 Payment may be requested when the order is placed. If the Product cannot ultimately be supplied, amounts received for that Product will be refunded.
7.3 We may impose reasonable per-customer limits on scarce or allocated Products and may cancel duplicate, automated, abusive or apparently resale-driven orders where necessary to protect the integrity of an allocation.
7.4 The release of a limited Product remains subject to readiness, lawful availability and the specific conditions stated for the release.
8. Prices, payment and invoicing
8.1 The price payable for a Product is the price shown when the order is submitted, subject to correction of an obvious or genuine pricing error before acceptance.
8.2 Delivery charges and amounts collected at checkout will be shown before you place the order.
8.3 Payment methods are those made available during checkout or specified in our payment instructions.
8.4 Payment may be collected directly by KDD in accordance with clause 2. Payment collected by KDD under those instructions is collected for VENAKKI LIMITED to the extent stated in clause 2.4.
8.5 The final customer invoice may be prepared, issued or administered by KDD in connection with its appointed invoicing and local fulfilment functions. Its issue by KDD does not, by itself, make KDD principal to the Contract.
8.6 Payment providers, banks or card issuers may apply their own charges or currency-conversion rates, which are outside our control.
8.7 If an obvious pricing error is discovered before acceptance, we may give you the option to continue at the correct price or cancel the order. We are not required to supply a Product at a price that was clearly erroneous.
9. Delivery and fulfilment
9.1 Orders may be physically fulfilled and dispatched by KDD or by a carrier or other service provider appointed for that purpose.
9.2 Available delivery destinations, charges and estimated delivery times are shown during checkout or otherwise communicated before or after acceptance as appropriate.
9.3 Delivery times are estimates unless VENAKKI LIMITED expressly accepts a specific date as binding.
9.4 You are responsible for providing complete and accurate delivery information. Reasonable additional costs caused by an incorrect address, failed delivery attributable to you or a requested re-delivery may be charged to you.
9.5 Risk in the Product passes when you, or a person identified by you other than the carrier, takes physical possession of it, subject to any different rule that cannot lawfully be excluded.
9.6 KDD may suspend dispatch where it reasonably considers that dispatch would breach a mandatory local customs, excise, transport, sanctions, age, licensing or similar requirement applicable to KDD’s performance.
10. Returns, cancellations and refunds
10.1 Unless a Product is excluded under clause 10.2, a consumer may notify us within 14 days after receipt that the consumer wishes to return the Product as a change of mind. The Product must then be returned promptly in accordance with the return instructions supplied.
10.2 A change-of-mind return is not available for personalised Products, Products materially altered at the customer’s request, or sealed Products that cannot reasonably be resold once opened or unsealed, including where health, hygiene, integrity or authenticity would be compromised.
10.3 For a change-of-mind return, the customer is responsible for the direct return cost unless we expressly agree otherwise. Original delivery charges, import duties, taxes and administration charges are not refundable except where expressly required by these Terms or by a right that cannot lawfully be excluded.
10.4 The returned Product must be received in substantially the same condition in which it was supplied, allowing only such handling as is reasonably necessary to inspect it. We may reduce a refund to reflect loss of value caused by unnecessary handling, damage or incomplete return.
10.5 If a Product is faulty, materially damaged in transit, incorrect or materially not as described, contact us promptly. Where VENAKKI LIMITED is responsible, we will arrange an appropriate remedy, which may include replacement, refund or another agreed solution.
10.6 Returns may be administered and physically received by KDD on VENAKKI LIMITED’s behalf. The return address provided for a particular return must be used; do not assume that a registered office or production site is the correct return address.
10.7 Refunds may be processed through KDD or the original payment channel as part of KDD’s appointed operational functions, without making KDD principal to the Contract.
11. Import duties, customs and destination charges
11.1 Where an order is delivered across borders, customs duties, import taxes, excise charges, carrier administration fees or similar destination charges may arise.
11.2 Unless the checkout expressly states that a charge has been collected in advance, such charges are the responsibility of the recipient.
11.3 The customer is responsible for obtaining any permit, authorisation or other local approval required for importation, receipt or possession of the Product.
12. Fraud, sanctions, misuse and compliance
12.1 VENAKKI LIMITED and its appointed service providers may use proportionate measures to prevent fraud, payment abuse, unlawful transactions, sanctions breaches, identity misuse, prohibited resale practices or other unlawful activity.
12.2 We may refuse, suspend, cancel or reverse an order where reasonably necessary to comply with law, a binding authority requirement, sanctions, payment-security requirements or a reasonable fraud-prevention assessment.
12.3 Where required or permitted by law, relevant information may be provided to payment providers, banks, fraud-prevention providers, carriers, customs authorities, regulators or law-enforcement bodies.
13. Liability
13.1 Nothing in these Terms excludes liability for fraud or fraudulent misrepresentation or any other liability which, as a matter of applicable mandatory law, cannot lawfully be excluded.
13.2 Subject to clause 13.1, VENAKKI LIMITED is responsible for direct loss or damage that is a reasonably foreseeable result of its material breach of the Contract or negligence.
13.3 To the fullest extent permitted by law, VENAKKI LIMITED is not responsible for indirect, consequential, special or unforeseeable loss, or for loss resulting from the customer’s breach of law, incorrect information, failure to comply with import requirements, misuse of a Product or failure to follow a clear Product warning.
13.4 Products under these consumer Terms are supplied for private use. To the fullest extent permitted by law, VENAKKI LIMITED is not liable under these consumer Terms for loss of profit, loss of business, business interruption or loss of business opportunity.
13.5 KDD’s liability, if any, for an act performed in its own local regulatory or operational capacity is separate from the contractual liability of VENAKKI LIMITED and shall not be inferred merely from KDD’s appointment under clause 2.
14. Website content and intellectual property
14.1 The website and its content, including trade marks, names, text, photographs, designs, product identities and other creative material, are owned by or used with the authority of the relevant rights holder.
14.2 You may access the website for personal and lawful use. No intellectual-property right is transferred by access to the website or purchase of a Product.
14.3 No licence to use THE HOUSE OF VENAKKI, VENAKKI, VENAKKI DISTILLERY or any House or Product mark is granted except by express written authorisation from the relevant rights holder.
15. Separate legal personality
15.1 References on the website to THE HOUSE OF VENAKKI, VENAKKI, VENAKKI DISTILLERY, KDD, divisions, brands or associated legal entities do not merge their separate legal personalities.
15.2 Except for the specific appointment of KDD described in clause 2 or another express written appointment, no company or entity acts as agent for, assumes obligations on behalf of, or guarantees the obligations of another.
15.3 The Structure page provides the general website statement concerning legal identity and separation. For an individual order, these Terms and the relevant transaction records determine the parties and appointed operational roles.
16. Governing law and exclusive jurisdiction
16.1 These Terms, the use of PortugueseWhisky.com, every Contract concluded with VENAKKI LIMITED through PortugueseWhisky.com, and any dispute or claim arising out of or in connection with any of them, including non-contractual disputes or claims, shall be governed by and construed exclusively in accordance with the laws of the Hong Kong Special Administrative Region.
16.2 The parties irrevocably submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
16.3 VENAKKI LIMITED does not, by making PortugueseWhisky.com accessible internationally, accepting an order from another jurisdiction, arranging fulfilment or delivery through KDD or another service provider, receiving payment through KDD, or otherwise conducting a transaction involving another jurisdiction, submit to the jurisdiction of any court, tribunal or authority outside the Hong Kong Special Administrative Region or accept that the laws of any such jurisdiction govern these Terms or the Contract.
16.4 To the fullest extent permitted by law, the customer waives any objection to the jurisdiction or venue of the courts of the Hong Kong Special Administrative Region and agrees not to commence proceedings arising from or connected with the website, these Terms or a Contract before any other court or tribunal.
16.5 If proceedings are commenced in another jurisdiction notwithstanding this clause, VENAKKI LIMITED expressly reserves every right to challenge jurisdiction, decline any submission on the merits except as legally necessary to preserve its rights, and oppose the recognition or enforcement of any judgment or order.
16.6 Nothing in these Terms is intended to exclude any right or protection which, as a matter of applicable mandatory law, cannot lawfully be excluded by agreement.
17. Other legal terms
17.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
17.2 A delay or failure by VENAKKI LIMITED to exercise a right does not waive that right.
17.3 The customer may not assign a Contract without our written agreement except where a right of assignment cannot lawfully be restricted.
17.4 VENAKKI LIMITED may assign or transfer rights or obligations where lawful and where doing so does not unlawfully reduce the customer’s rights.
17.5 No person other than the parties to the Contract has a right to enforce it unless expressly stated otherwise.
17.6 These Terms may be updated from time to time. The version accepted in connection with an order governs that Contract unless a later variation is expressly agreed or is required by law.
18. Contact
For customer-service enquiries, notices, returns or complaints, use the Contact page or e-mailThis email address is being protected from spambots. You need JavaScript enabled to view it.. Operational matters may be handled by KDD on VENAKKI LIMITED’s behalf.
The House of Venakki - Venakki Limited (HKSAR) - Business Registration No. 59509516000
